Already today the principles of so called remote maintenance thanks to advanced sensors and data transfer through GPRS are utilized by a wide range of high-tech robot industries. According to ABB’s analyzes, for example, up to 60% of failures in robot operation can be handled remotely. But what about the remaining 40%? Sending a specialist to the failure is expensive and it requires time. Using XARfix, an online specialist needs to be only linked to a production line technician who he can easily guide and control even in the case of more demanding repairs.
A typical example of maximally effective use of the remote maintenance principle by displaying in augmented reality is represented by the producer of wastewater treatment equipment. With their products, we can meet practically all over the world, which shows their high quality and technical excellence. But only this is not enough for a successful market operation. Due to the nature of work environment in sewage treatment plants, it can be assumed that a key factor for their reliable operation is fast, available service and maintenance.
One option is to train and finance service staff at the point of delivery, which would require considerable costs. For the company, there is more profitable – more efficient and more advantageous option – from its service center, where employees have the highest competencies and all the data about the delivered equipment, they will „view“ the serviced object through holographic glasses on the service staff’s heads and can repair within minutes remotely. They can watch the entire repair process, evaluate and control the quality or completeness of workflows. It does not matter at all that they are sitting ten thousand kilometers away …